Product Support

Firmware Releases
AXM-WEB-PUSH
AxmWeb V1.36 AxmWeb V1.33 AxmWeb V1.32 AxmWeb V1.31 AxmWeb V1.22 AxmWeb V1.16 AxmWeb V1.14 AxmWeb V1.12 AxmWeb V1.11 AxmWeb V1.08
AXM-WEB2

AxmWeb2 V1.25AxmWeb2 V1.24AxmWeb2 V1.23AxmWeb2 V1.22AxmWeb2 V1.20AxmWeb2 V1.19AxmWeb2 V1.17AxmWeb2 V1.15AxmWeb2 V1.14AxmWeb2 V1.13AxmWeb2 V1.12AxmWeb2 V1.10AxmWeb2 V1.09AxmWeb2 V1.08AxmWeb2 V1.07AxmWeb2 V1.06AxmWeb2 V1.05AxmWeb2 V1.04AxmWeb2 V1.03

AcuRev 2000
AcuRev 2000 V1.01
AcuLink 810
Aculink 810 V1.09 Aculink 810 V1.08 Aculink 810 V1.06 Aculink 810 V1.04 Aculink 810 V1.03 Aculink 810 V1.02 Aculink 810 V1.01
Acuvim IIV3

Acuvim IIV3 V6.20Acuvim IIV3 V6.18Acuvim IIV3 V6.17Acuvim IIV3 V6.14Acuvim IIV3 V6.10Acuvim IIV3 V6.08

AXM-WEB-PUSH Firmware Releases
Release date May 21, 2020
New Features:
  • Support Remote Access, access the meter remotely via SerialNumber.accuenergy.io
Bug Fixes:
  • Fixed an error in post file header for THD_I
  • Fixed a bug in BACnet-IP communication respond intermittently in rare cases
  • Fixed a bug where register foreign device fails periodically
Release date August 9, 2019
Bug Fixes:
  • Fixed a bug that could cause timezone setting to be incorrect
Release date: June 13, 2019
New Features:
  • Support STMP SSL to be on, off or auto
  • Support delete datalogging files from webpage directly
  • Support configurable datalogging parameters
Release date: May 17th, 2019
New Features:
  • Support WiFi password as blank
  • Support import and export of configuration as a file
Bug fixes:
  • Fixed a bug that causes incorrect datalog file to be created
  • Fixed a bug that causes DNP3.0 time sync to be incorrect
Release date: August 27, 2018
New Features:
  • Add network diagnostic tools to check network connectivity and issues
Release date: April 12, 2018
New Features:
  • Support data visualization on real-time and energy parameters over historical logging
  • Support test email function for SMTP setting validation
  • Display BSP version on webpage
  • Support remote over-the-air firmware update
  • Update cybersecurity for Denial of Service susceptibility
Bug fixes:
  • Fixed a bug that could cause memory leak in some cases
Release date: December 18, 2017
New Features:
  • Support New Protocol: SNMP V2 and trap.
  • Prompt user to reboot module after setting change.
  • Add HTTP access to webpage in addition to HTTPs access only
Release date: November 14, 2017
New Features:
  • Add following parameters in data post protocols:
    • Four Analog Input channels:
    • Frequency
    • Per phase, even and odd voltage/current Total Harmonics Distortions (THD)
  • Datalogging frequency can be configured up to 15 seconds. All measurements can be logged every 15 seconds
  • Data posting protocols include HTTP, HTTPs and FTP post intervals can be configured to up to 15 seconds.
  • Support sFTP data storage server locally on module. User can access historical datalogs from sFTP server.
  • Support Proxy server settings – In enterprise or high-security network, proxy server is used for routing web traffic, such as data post or remote access to meter.
  • Compliance with latest security protocols such as TLS 1.2, AES.
  • Add Copy Serial Number function in AcuCloud connection page, simplify AcuCloud registration process
  • Support unlimited Modbus-TCP/IP simultaneous connections
  • Support System Log- Provide export of system performance log to enable easier investigation after error/bugs/issues occurs. User can download the log and send to Accuenergy support team for quick determination of root cause of most issues.
Release date: November 14, 2017
New Features:
  • Now user can access meter’s webpage without knowing it’s IP address. By typing in “http://SerialNumber.local” (e.g. http://AM16001122.local) when meter and access device such as computer or smartphone is in same network.
  • If DHCP is enabled on meter, and directly connect meter with computer, the webpage can be accessed by typing in “http://SerialNumber.local” in browser directly.
Bug fix:
  • Fix detection of ethernet cable connection status
Release date: June 26, 2017
New Features:
  • Add phase angle diagram on webpage – User is able to view phase angle diagram and determine wiring issue directly from webpage
  • Add CT polarity setting to webpage – Reverse CT polarity directly from webpage when there’s installation error on CT direction. This setting eliminates the need to physically reverse the CT polarity and interrupt operation.
  • Add sequence component diagram on webpage
  • Support time configuration directly on webpage
  • Add Clear Post Files function, user can clear the backup datalog files from webpage
  • Add AcuCloud Facility Energy Metering Platform setup page, enable meter to connect to AcuCloud with simple registration process
AXM-WEB2 Firmware Release
Release date: Oct 10th, 2023
Feature Update:
  • Supports THD parameters in Ethernet/IP protocol.
  • Add Module and Meter Firmware update in Fast Read Mode.
  • Add Remote Access in Fast Read Mode.
  • Supports a configurable data logger when using Fast Logger. This allows the user to select which parameters they want to include in Fast Read Mode.
  • Support downloading multiple waveform files.
  • Add Ethernet working status to SNMP protocol. Users can now read if there is an active Ethernet connection to the meter via SNMP.
Bug Fixes:
  • Fixes bug relating to the millisecond timestamp showing incorrectly. The timestamp for millisecond was missing a zero and it is now included.
  • Fixes bug relating to the energy reading in the SNMP protocol where the energy does not increase after “21,474,836”.
Release date: July 21th, 2023
Feature Update:
  • Supports independent wiring configuration from the web interface. This allows users to configure circuits independently when monitoring multiple loads on the meter.
Bug Fixes:
  • Fixes bug related to the analog input setpoint used for alarm triggering.
Release date: May 24th, 2023
Feature Update:
  • Add UTC time in the Time/Date configuration.
  • Add DI Counter parameters to BACnet IP protocol.
  • Support Phase Angle readings in SNMP protocol.
  • Add BACnet MSTP configuration from the web interface.
  • Support multiple data log file download
  • Support meter power on/off in the event log.
  • Support additional IO parameter in the data log. The added parameters include DI counter/status for all modules, analog output, and relay status.
Bug Fixes:
  • Fixes bug related to the scaled value of the Analog Input reading incorrectly
  • Fixes bug related to the data log where the max/min/avg values showed the same value when 15 second interval is selected.
Release date: February 13th, 2023

Feature Update:

  • Support NTP in Fast Read Mode
  • Support 50ms Fast Logging
  • Support Phase Selection to allow the user to change the voltage reference for the current inputs to help correct CT phase misalignment.

Bug Fixes:

  • Fixes bug with module disk space management during 50/100ms Fast Logging.
  • Fixes bug on the waveform plot error at 128 samples/cycle.
  • Fixes bug that displays all supported baud rates on the meter settings.
Release date: September 9th, 2022

Feature Update:

  • Compatibility support Acuvim II V3.
  • Support SFTP protocol in post channel configuration.
  • Support PTP Time synchronization protocol.
  • Support Google IoT for integration with Google IoT Core.
  • Support FTP post directory which allows users to configure the exact directory to post data.
  • Add configurable names for the Relay Output.
  • Support Wi-Fi SSID list available to be sorted by signal strength.
  • Support eMMC Health Status on the About page.

Bug Fixes:

  • Fixes a bug with the DI Status alarm status display (ON/OFF).
  • Fixes a bug with the time sync button on the web page.
  • Fixes a bug with the current phasor lengths for the phase angle readings.
  • Fixes a bug with the Reactive Energy unit displayed incorrectly via BACnet IP.
  • Fixes a bug with the Power Quality settings not displayed properly some models of the Acuvim II.
Release date: July 12th, 2021

Feature Update:

  • Add Remote Access ping interval of 60 and 600 seconds to help limit the data usage when remote access is enabled
  • Support remote access de-register option.
  • Support Reset to Factory default which allows users to reset all WEB2 related settings back to default.
  • Support I/O modules in Ethernet/IP protocol.

Bug Fixes:

  • Fixed a bug relating to multiple users logging into web interface.
  • Fixed a bug with clearing the meter event log.
  • Fixed a bug with changing role permissions for different users.
Release date: April 14th, 2021

Feature Update:

  • Compliance with IEC 62443 Cybersecurity Standard. Additional security related configurations are added, such as allowing the user to create multiple users with configurable roles and permissions.
  • Support DNP File Transfer
  • Support 100ms datalogging interval via Fast Logging
  • Backwards compatibility with IEC61850 Edition 1 while Edition 2 is supported
  • Support HTTP username and password authentication method
  • Add Wi-Fi signal strength to WiFi SSID list, allowing user to determine optimal WiFi SSID to connect to.
  • Add configurable names for Digital Input
  • Add Phasor diagram in Fast Read Mode.
  • Add scaling multiplier configuration for Pulse and Analog Inputs.

Bug Fixes:

  • Fixed a bug when importing whitelist.
  • Fixes a bug with deleting files for an SFTP user.
Release date: March 4th, 2021

Bug Fixes:

  • Fixes a bug when the disk usage reaches capacity.
Release date: October 20th, 2020

Bug Fixes:

  • Fixed a bug with BACnet IP Who-Is response via WiFi.
Release date: May 13th, 2020

Bug Fixes:

  • Fixed a bug in IPv6 address display issue when bridge mode is enabled
  • Fixed a bug in EtherNet/IP port configuration
Release date: April 9th, 2020
New Features:
  • Support more parameters to be configured as triggers in SNMP Trap
  • Add monitor and stats for disk usage
  • Improve user interface in Emergency Mode
Release date: November 20th, 2019
New Features:
  • Support Ethernet/IP protocol with integration to Allan Bradley and Rockwell Automation PLCs and systems
  • Trendlog supports 1-second interval data logging for the past 3 months on all instantaneous parameters and 1-minute interval on all energy parameters for 3 years without user to initiate data logging
Bug Fixes:
  • Fixed a bug in DNP 3.0 protocol time-sync error
Release date: October 11th, 2019
New Features:
  • Support datalog file length in one-hour interval
  • Improved performance and monitoring on Modbus-TCP under multiple 20ms-level queries
  • Support OTA Auto-firmware update
Bug Fixes:
  • Fixed a bug that prevents back configuration file being generated
  • Fixed a bug that prevents applying local configuration file being applied
  • Fixed a bug that prevents IEC 61850 CID file being uploaded
Release date: September 6th, 2019
New Features:
  • Support dual RJ45 ports daisy-chain topology
  • Support RSTP protocol for high availability and connection backup over ethernet connection
  • Support meter base firmware update via webpage and OTA update
  • Support reboot meter base via webpage
  • Support WPA Enterprise and WPA2 Enterprise, 802.1x authentication in WiFi communication channel
  • Support Rate of Change of Frequency adjustment under fast read mode
Bug Fixes:
  • Fixed a bug in Trendlog storage size configuration
  • Fixed a bug in exporting the configuration file
Release date: August 13th, 2019
New Features:

Support advanced configuration on webpage:

  • Metrological settings
  • Digital inputs, Digital outputs
  • Analog inputs, Analog Outputs
  • Alarm
  • Waveform capture conditions
  • Custom Modbus registers
Bug Fixes:
  • Fixed a bug that causes a reading error in IEC61850 protocol
  • Fixed a bug in Trendlog shows negative energy value
Release date: July 8th, 2019
New Features:
  • Support IPv6 network
  • Support individual and bulk datalog files to be deleted from webpage
  • Support datalogging selection of each individual parameters
  • Support datalogging of Maximum, Minimum, Average of every parameter in each interval
  • Support WiFi connection without password
  • Support SMTP configuration with SSL on, off and auto, compatible with most of SMTP server from users and organizations
Bug Fixes:
  • Fixed a bug for Unsaved error prompted on saved settings on webpage
Release date: May 28th, 2019
New Features:
  • Support remote device access function, the user is able to access the meter’s webpages anywhere without opening firmware wall or port forwarding
  • Support downloading SNMP MIB file from meter’s webpages
  • Support downloading BACnet-IP EPICS file from meter’s webpages
  • Support meter and communication configuration import and export. Reduce mass deployment configuration time significantly
  • Support waveform captures to be displayed on webpage directly
  • Simplify COMtrade file downloading mechanism from the webpage. Now user can download COMtrade waveform log with a single click
  • Support COMtrade file to be posted via FTP protocol
Bug Fixes:
  • Fixed a bug that prevents error message not to be displayed
  • Fixed a bug that prevents diagnostic file to be downloaded
  • Fixed a bug in DNP3 time sync
  • Fixed a bug in IEC61850 protocol configuration page with CID file download
  • Fixed power reading on the Dashboard page
Release date: February 27th, 2019
New Features:
  • Add support for IEC 61850 protocol with 2nd edition
  • Support over-the-air firmware update
  • Improve fast-reading mode performance for 100ms Modbus-TCP update and response rate
Bug fix
  • Fixed a bug on incorrect port number can be saved on Webpage
Release date: January 14th, 2019
New Features:
  • Add wiring configuration to meter web UI with corresponding voltage and current phase logics
  • New UI design to make meter measurement, configuration display more user-friendly
Bug Fixes:
  • Fix accuracy of one-second level datalogging time-stamp
  • Fix an issue that causes alarm-triggered email delay
AcuRev 2000 Firmware Release
Release date: December 11, 2017
  • Compliance with latest security protocols such as TLS 1.2, AES.
  • Support sFTP data storage server locally on module. User can access historical datalogs from sFTP server.
  • Support Proxy server settings – In enterprise or high-security network, proxy server is used for routing web traffic, such as data post or remote access to meter.
  • Add following parameters in data post protocols:
    • Frequency
    • Per phase, even and odd voltage/current Total Harmonics Distortions (THD)
  • Support System Log- Provide export of system performance log to enable easier investigation after error/bugs/issues occurs. User can download the log and send to Accuenergy support team for quick determination of root cause of most issues.
  • Prompt user to reboot module after setting change
  • Add Copy Serial Number function in AcuCloud connection page, simplify AcuCloud registration process
Bug:
  • WiFi password length update to 64 Characters
AcuLink 810 Firmware Release
Release date: May 21, 2020
New Features:
  • Support scanning BACnet device and points, then provide users with complete template without knowing or using EPICS file of devices in the network
  • Support Virtual meter to be added as device. Each virtual meter can have multiple parameters, each parameter is calculated from user-configured formula and other meter’s reading. Similar to other physical devices, virtual meter’s data can be logged, and logs can be posted via HTTP, FTP and MQTT
  • Support 802.1x radius enterprise level authentication in WiFi
Release date: April 22, 2020
New Features:
  • Support configuration of outbound traffic network routing
  • Improved display format of Mbus device serial number
  • Add Device Type, Reading Time in Mbus device list
  • Support filter on Mbus device list
  • Mbus device can be added to logger automatically after the discovery
Bug Fixes:
  • Fixed a bug in MQTT posting interval not following configuration
  • Fixed a bug in Mbus which cause scanning to be slow
Release date: March 18, 2020
New Features:
  • Support BACnet-IP Whois scanning of network. User is able to add found devices to device reading list. No EPICS file is required.
  • Support SNMP gateway- Convert any Modbus,BACnet and Mbus devices to be readable by SNMP system. MIB file will be generated by AcuLink 810 for each device.
Release date: March 18, 2020
New Features:
  • Support scan for Modbus-RTU devices with multiple Parity at same time
  • Support Proxy network setting
  • Add an identifier in post file to simplify server’s identification of multiple AcuLink 810 posting at same time
Bug Fixes:
  • Fixed a bug in the time synchronization process
Release date: March 18, 2020
New Features:
  • Support Rapid Logger- logging interval up to 1-second
  • Support MQTT protocol for IoT applications
  • Support built-in eight pulse counters (digital inputs) to be read via Modbus-TCP and BACnet-IP
  • Support data type INT64, signed integer in Modbus device template
Release date: November 1, 2019
New Features:
  • Support and compliance to SunSpec
  • Support create and edit device template file in AcuLink 810 web interface
Bug Fixes:
  • Fixed a bug in preventing alarm notification email to be sent
Release date: September 12, 2019
New Features:
  • Support built-in AcuMesh
  • Support Remote Device Access. User is able to access AcuLink 810 remotely via SerialNumber.accuenergy.io
  • Support BACnet-gateway. Modbus devices are available to be polled via BACnet-IP as virtual devices
  • Support data acquisition from BACnet-MS/TP devices
Bug Fixes:
  • Fixed a bug in digital input value is not available in AcuCloud
Acuvim IIV3 Firmware Release
Release date: Dec 1st, 2023
Feature Updates:
  • Support true latch mode for the relay output. This function works when the relay output is configured in alarm mode, if the alarm is triggered the relay will latch ON but will not clear until manually turned off by the user.
  • Support momentary relay in alarm mode, this allows user to trigger a relay for an alarm event where the relay is on for a certain period before turning off.
  • Support Modbus gateway functionality. This allows users to pair the meter with an AXM-WEB2 communications module and create a Modbus TCP gateway for other devices that are daisy chained to the meter.
Bug Fixes:
  • Fixes bug with the ten-year holiday configuration for the TOU function.
Release date: Oct 4th, 2023
Bug Fixes:
  • Fixes bug with the voltage swell setpoint in the waveform capture which caused an error with the waveform trigger point.
Release date: Sep 13th, 2023

Bug Fixes:

  • Fixes bug where the DI counters occasionally cannot be reset correctly.
  • Fixes bug with the timestamp for Data Log 4. This is specific to the last recorded timestamp for the Data Log where it will not reset when the logs are cleared.
  • Fixes bug with the alarm delay setting, specifically if the delay is configured as 2000ms the alarm would not trigger.
  • Fixes bug with the display icons for TOU and web communication on the meter display. This is specific to the web communication icon which signifies the meter and module are connected and communicating. When TOU is enabled the Tariff icon should be displayed to let users know which Tariff is being observed.
Release date: May 24th, 2023
Bug Fixes:
  • Fixes bug where the Digital Output on the AXM-IO2 does not output when used to trigger alarms.
  • Fixes bug with the TOU max demand displaying incorrectly.
  • Fixes bug with the TOU energy accumulating incorrectly.
  • Fixes bug with the milli-second timestamp used in the meter for alarming, power quality events.
  • Fixes bug where the back light time setting cannot be set to 0 which allows the back light to always remain on.
  • Fixes bug that displays the line-line voltage incorrectly if it is unbalanced.
Release date: Jan 17th, 2023
Bug Fixes:
  • Fixes bug with the sequence component parameters displaying values with no load connected.
  • Fixes bug with energy accumulation when using PRE3 (1 Wh resolution) energy mode.
  • Fixes bug with AND alarm logic where the alarm does not clear correctly.
  • Fixes bug with the energy reading in the SunSpec registers.
Release date: Dec 09th, 2022
Feature Updates:
  • Support phase selection on the meter, this allows users to change the voltage reference for the current inputs to help correct CT phase misalignment issues.
  • Support meter reboot page in the meter system settings, this page is required to allow users to reboot the meter after configuring the phase selection settings.
Bug Fixes:
  • Fixes bug with the phase angles not matching the load type. In this case when the load type is inductive the current angles were not lagging the voltage angles.
  • Fixes a bug relating to the BACnet MSTP where the communication stops after a few hours and a power cycle is needed to restore the communication.
  • Fixes bug with the BACnet database revision where the revision was not updated correctly.
  • Fixes bug on the waveform capture with the event timestamp does not match the actual trigger point in the waveform.
  • Fixes bug with the page sequence on the meter display where the system settings would appear when scrolling through the network pages.
  • Fixes bug with the meter password resetting after a power cycle.