How to Download a Diagnostic File for the Acuvim II & AXM-WEB2 Meter
Proper energy meter configuration is essential to maximizing data accuracy and overall project success. At Accuenergy, we are committed to helping you set up your Acuvim II + AXM-WEB2 as quickly as possible so we’ve created a How To Video Series where we break down the setup process into easy-to-follow sections. Our short walkthroughs will teach you to efficiently navigate our web interface and get the most out of your metering devices.
Acuvim II + AXM-WEB2: How to Download a Diagnostic File Using the Web Interface
If you are troubleshooting your Acuvim II meter, it may be necessary to download a diagnostic file that can be shared with the Accuenergy technical support team. The diagnostic file is a .a2d file and can be downloaded through the web interface.
To complete these steps, you will need an Acuvim II meter with the AXM-WEB2 module powered up and connected to an internal network or the Internet plus the IP address of the device.
Step 1
Enter the IP address of the AXM-WEB2 module in your web browser. This will take you to the Accuenergy Login screen which prompts you for an Access Level and Password. Select "Admin" for the Access Level and enter the case-sensitive password for your module (default password: admin). Click the "Sign In" button.
Step 2
Upon logging in, you will be taken to the Dashboard screen. Click the " Settings" menu in the upper right corner. Then, select the "Management" tab.
Step 3
Scroll down to the bottom of the Management page. Click the " Download Diagnostic File" button to begin the download process. The download may take a few minutes, depending on the file size.
Step 4
Once the download is complete, the file should be sent to Accuenergy Technical Support for evaluation: support@accuenergy.com
Step 5
You may log back out of the meter. This completes the diagnostic file download process.
For more information on configuring the Acuvim II + AXM-WEB2 module, visit our Video Guide page or Contact Us.
