Product Support

Release date: Oct 10^th, 2023

• Supports THD parameters in Ethernet/IP protocol.
• Add Module and Meter Firmware update in Fast Read Mode.
• Add Remote Access in Fast Read Mode.
• Supports a configurable data logger when using Fast Logger. This allows the user to select which parameters they want to include in Fast Read Mode.
• Support downloading multiple waveform files.
• Add Ethernet working status to SNMP protocol. Users can now read if there is an active Ethernet connection to the meter via SNMP.

• Fixes bug relating to the millisecond timestamp showing incorrectly. The timestamp for millisecond was missing a zero and it is now included.
• Fixes bug relating to the energy reading in the SNMP protocol where the energy does not increase after “21,474,836”.

Release date: July 21^th, 2023

• Supports independent wiring configuration from the web interface. This allows users to configure circuits independently when monitoring multiple loads on the meter.

• Fixes bug related to the analog input setpoint used for alarm triggering.

Release date: May 24^th, 2023

• Add UTC time in the Time/Date configuration.
• Add DI Counter parameters to BACnet IP protocol.
• Support Phase Angle readings in SNMP protocol.
• Add BACnet MSTP configuration from the web interface.
• Support multiple data log file download
• Support meter power on/off in the event log.
• Support additional IO parameter in the data log. The added parameters include DI counter/status for all modules, analog output, and relay status.

• Fixes bug related to the scaled value of the Analog Input reading incorrectly
• Fixes bug related to the data log where the max/min/avg values showed the same value when 15 second interval is selected.

Release date: February 13^th, 2023

Feature Update:

• Support NTP in Fast Read Mode
• Support 50ms Fast Logging
• Support Phase Selection to allow the user to change the voltage reference for the current inputs to help correct CT phase misalignment.

Bug Fixes:

• Fixes bug with module disk space management during 50/100ms Fast Logging.
• Fixes bug on the waveform plot error at 128 samples/cycle.
• Fixes bug that displays all supported baud rates on the meter settings.

Release date: September 9^th, 2022

Feature Update:

• Compatibility support Acuvim II V3.
• Support SFTP protocol in post channel configuration.
• Support PTP Time synchronization protocol.
• Support Google IoT for integration with Google IoT Core.
• Support FTP post directory which allows users to configure the exact directory to post data.
• Add configurable names for the Relay Output.
• Support Wi-Fi SSID list available to be sorted by signal strength.
• Support eMMC Health Status on the About page.

Bug Fixes:

• Fixes a bug with the DI Status alarm status display (ON/OFF).
• Fixes a bug with the time sync button on the web page.
• Fixes a bug with the current phasor lengths for the phase angle readings.
• Fixes a bug with the Reactive Energy unit displayed incorrectly via BACnet IP.
• Fixes a bug with the Power Quality settings not displayed properly some models of the Acuvim II.

Release date: July 12^th, 2021

Feature Update:

• Add Remote Access ping interval of 60 and 600 seconds to help limit the data usage when remote access is enabled
• Support remote access de-register option.
• Support Reset to Factory default which allows users to reset all WEB2 related settings back to default.
• Support I/O modules in Ethernet/IP protocol.

Bug Fixes:

• Fixed a bug relating to multiple users logging into web interface.
• Fixed a bug with clearing the meter event log.
• Fixed a bug with changing role permissions for different users.

Release date: April 14^th, 2021

Feature Update:

• Compliance with IEC 62443 Cybersecurity Standard. Additional security related configurations are added, such as allowing the user to create multiple users with configurable roles and permissions.
• Support DNP File Transfer
• Support 100ms datalogging interval via Fast Logging
• Backwards compatibility with IEC61850 Edition 1 while Edition 2 is supported
• Support HTTP username and password authentication method
• Add Wi-Fi signal strength to WiFi SSID list, allowing user to determine optimal WiFi SSID to connect to.
• Add configurable names for Digital Input
• Add Phasor diagram in Fast Read Mode.
• Add scaling multiplier configuration for Pulse and Analog Inputs.

Bug Fixes:

• Fixed a bug when importing whitelist.
• Fixes a bug with deleting files for an SFTP user.

Release date: March 4^th, 2021

Bug Fixes:

• Fixes a bug when the disk usage reaches capacity.

Release date: October 20^th, 2020

Bug Fixes:

• Fixed a bug with BACnet IP Who-Is response via WiFi.

Release date: May 13^th, 2020

Bug Fixes:

• Fixed a bug in IPv6 address display issue when bridge mode is enabled
• Fixed a bug in EtherNet/IP port configuration

Release date: April 9^th, 2020

• Support more parameters to be configured as triggers in SNMP Trap
• Add monitor and stats for disk usage
• Improve user interface in Emergency Mode

Release date: November 20^th, 2019

• Support Ethernet/IP protocol with integration to Allan Bradley and Rockwell Automation PLCs and systems
• Trendlog supports 1-second interval data logging for the past 3 months on all instantaneous parameters and 1-minute interval on all energy parameters for 3 years without user to initiate data logging

• Fixed a bug in DNP 3.0 protocol time-sync error

Release date: October 11^th, 2019

• Support datalog file length in one-hour interval
• Improved performance and monitoring on Modbus-TCP under multiple 20ms-level queries
• Support OTA Auto-firmware update

• Fixed a bug that prevents back configuration file being generated
• Fixed a bug that prevents applying local configuration file being applied
• Fixed a bug that prevents IEC 61850 CID file being uploaded

Release date: September 6^th, 2019

• Support dual RJ45 ports daisy-chain topology
• Support RSTP protocol for high availability and connection backup over ethernet connection
• Support meter base firmware update via webpage and OTA update
• Support reboot meter base via webpage
• Support WPA Enterprise and WPA2 Enterprise, 802.1x authentication in WiFi communication channel
• Support Rate of Change of Frequency adjustment under fast read mode

• Fixed a bug in Trendlog storage size configuration
• Fixed a bug in exporting the configuration file

Release date: August 13^th, 2019

Support advanced configuration on webpage:

• Metrological settings
• Digital inputs, Digital outputs
• Analog inputs, Analog Outputs
• Alarm
• Waveform capture conditions
• Custom Modbus registers

• Fixed a bug that causes a reading error in IEC61850 protocol
• Fixed a bug in Trendlog shows negative energy value

Release date: July 8^th, 2019

• Support IPv6 network
• Support individual and bulk datalog files to be deleted from webpage
• Support datalogging selection of each individual parameters
• Support datalogging of Maximum, Minimum, Average of every parameter in each interval
• Support WiFi connection without password
• Support SMTP configuration with SSL on, off and auto, compatible with most of SMTP server from users and organizations

• Fixed a bug for Unsaved error prompted on saved settings on webpage

Release date: May 28^th, 2019

• Support remote device access function, the user is able to access the meter’s webpages anywhere without opening firmware wall or port forwarding
• Support downloading SNMP MIB file from meter’s webpages
• Support downloading BACnet-IP EPICS file from meter’s webpages
• Support meter and communication configuration import and export. Reduce mass deployment configuration time significantly
• Support waveform captures to be displayed on webpage directly
• Simplify COMtrade file downloading mechanism from the webpage. Now user can download COMtrade waveform log with a single click
• Support COMtrade file to be posted via FTP protocol

• Fixed a bug that prevents error message not to be displayed
• Fixed a bug that prevents diagnostic file to be downloaded
• Fixed a bug in DNP3 time sync
• Fixed a bug in IEC61850 protocol configuration page with CID file download
• Fixed power reading on the Dashboard page

Release date: February 27^th, 2019

• Add support for IEC 61850 protocol with 2nd edition
• Support over-the-air firmware update
• Improve fast-reading mode performance for 100ms Modbus-TCP update and response rate

• Fixed a bug on incorrect port number can be saved on Webpage

Release date: January 14^th, 2019

• Add wiring configuration to meter web UI with corresponding voltage and current phase logics
• New UI design to make meter measurement, configuration display more user-friendly

• Fix accuracy of one-second level datalogging time-stamp
• Fix an issue that causes alarm-triggered email delay