Last Updated: May 09, 2025

Return and Exchange Policy

We accept returns and exchanges only for defective or non-conforming products in the United States and Canada, within 60 months of the purchase date. Products must be returned in their original packaging.

All other returns not related to defects or non-conformance will not be accepted.

Returned Material Authorization (RMA)

To initiate a return for a defective or non-conforming product, please contact our customer service team to obtain a Returned Material Authorization (RMA) form.

Returns without an RMA will not be accepted and may be returned at the sender’s expense.

Return Shipping Policy

Accuenergy covers return shipping costs for products confirmed to be defective or non-conforming and is subject to our inspection. For all other returns not related to defects or non-conformance, the customer shall bear the cost of return shipping.

Handling Defective or Non-Conforming Products

If the product is found to be defective or non-conforming, Accuenergy will, at its discretion, either repair the product or provide a replacement.

Limitation of Liability

Accuenergy will not be liable for any operational loss, loss of time, loss of profit, or any other consequential or indirect losses.

The remedies provided in this policy are the exclusive remedies available to customers for defective or non-conforming products.

Have a Question?

1. If you have any general inquiries about the product or service you received from us, please contact us online.
2. If you are experiencing a technical problem with the product you received, please contact us online.